Your Fulfillment Options
We've built this comparison to show you exactly what you're getting with each approach—and more importantly, what you're still responsible for.
| Service | Traditional 3PL | Triple Arm Full-Service |
|---|---|---|
| Warehousing | ||
| Pick & Pack | ||
| Shipping | ||
| Customer Service | You Handle | Included |
| Returns Processing | You Handle | Included |
| Shopify Operations Management | You Handle | Included |
| On-Site Account Manager | Ticket-Based | Included |
Traditional 3PL: What You're Still Responsible For
Customer Service
- Responding to "where's my order?" emails
- Processing refund requests
- Handling complaints about damaged items
- Hiring/training CS staff OR doing it yourself
Cost: $1,200/month in labor + $300/month in software
Returns Processing
- Coordinating with 3PL on return authorizations
- Managing refunds and exchanges
- Updating inventory after returns
- Dealing with restocking logistics
Cost: 5-10 hours/week of your time
Shopify Operations Management
- Fixing order errors and discrepancies
- Tracking down fulfillment issues
- Managing multiple dashboards and scattered data
Cost: Delays, errors, unhappy customers
Triple Arm: Everything Included
Let us take care of it. No hidden costs, no surprises, no headaches.
- You get 20+ hours/month back to focus on growth
- Your customers get faster, better support
- You avoid $1,500+/month in hidden DIY costs
- One point of contact for everything fulfillment-related
- Professional CS team representing your brand
You're not paying us just for fulfillment.
You're paying us to give you 20 hours/month back and save you $1,500/month in the process.