FAQ

  • What makes Triple Arm different from other 3PLs in Los Angeles?

    Most 3PLs are massive warehouses hours outside the city that are hard to reach and even harder to talk to. We’re actually in Los Angeles, working with the same creative community we serve. We move fast, keep our invoices simple (usually 4–5 lines max), and tell you exactly what’s happening with your products. No nickel-and-diming, no mystery charges. Just transparency, speed, and good work.

  • Do you work with Shopify stores?

    Yes, Shopify is our home turf. We integrate directly with your store for automatic order syncing, inventory updates, and tracking info. Whether you’re running merch drops or steady D2C sales, we can launch your fulfillment setup in under 24 hours.

  • What types of brands and artists do you work with?

    We specialize in streetwear/apparel brands, musicians, and entertainers who sell physical products. If you’re running regular drops, selling on tour, or need a partner who can manage your online store and logistics together — we’re built for that. We handle clients doing anywhere from a few dozen to a few thousand orders per month.

  • What services does Triple Arm provide?

    We offer two tracks:

    3PL Fulfillment: Pick, pack, ship, storage, returns, and customer service.

    Full Merch Ops: Everything above plus product development, merch production through trusted partners, and Shopify management.
    You can start with fulfillment and scale into full-service merch management as your brand grows

  • How fast can you get started?

    In most cases, we can onboard you and start shipping within 24 hours. Because we’re small and flexible, you don’t have to wait weeks for setup or contracts to crawl through a system. If your store’s on Shopify, we can connect and go live the same day.

  • Do you ship internationally?

    Yes, we handle international orders daily.
    We’ll help you navigate customs, duties, and carrier selection so your overseas fans get their orders fast without surprises. Many of our musician and apparel clients ship merch to fans all over the world.

  • How much does fulfillment cost?

    We keep our pricing simple and upfront. Most invoices only include 4–5 line items: storage, pick/pack, shipping, and a few optional services. There are no surprise fees or complicated “warehouse math.”
    If you want an exact quote, hit the contact form below; we’ll review your order volume, product types, and packagin preferences, and get you a straightforward number.

  • Can you help with returns or customer service?

    Absolutely. Our customer service team can handle return logistics and even help your customers directly with sizing, exchanges, or delivery questions — which most 3PLs won’t touch.
    That means you keep your brand voice and reputation consistent while we handle the logistics behind the scenes.s here

  • Can I visit your Los Angeles warehouse?

    Yes, we encourage it. Most 3PLs hide behind emails and ticket systems, but we’re proud of what we do. If you’re local or in town, we’ll gladly give you a tour so you can see how we handle storage, packing, and shipping for apparel and merch brands. It’s a good way to meet the team, check out your inventory, and actually see where your product lives.
    Just shoot us a message through the contact form to schedule a visit.